The Pharmaceutical Society of Kenya (PSK) has issued an official statement following a viral video showing a dispensing error at a pharmacy, in which a staff member is said to have dispensed topical skin cream instead of prescribed eye drops for a baby’s ocular infection.

In a statement dated February 27, 2026, PSK said it had taken note of the circulating footage and the public concern that followed.

The professional body clarified that the individual featured in the video is not a licensed pharmacist and is not a member of the Pharmaceutical Society of Kenya.

“PSK confirms that the individual featured in the circulating footage is not a member of the Pharmaceutical Society of Kenya. It is not a licensed Pharmacist and media mischaracterisation that inaccurately associates the Pharmacist with incidents without verification, which is inaccurate and unfairly associates incidents with the profession,” the statement read in part.

PSK stated that media mischaracterisation had inaccurately linked the incident to qualified pharmacists. It emphasised: “Any dispensing error involving incorrect formulation or route of administration is a serious clinical concern that warrants regulatory review,” the body added.

Call for investigation and stronger safeguards

The society noted that pharmacy premises in Kenya operate under an existing regulatory framework that allows both licensed pharmacists and pharmaceutical technologists to practise.

It said the incident highlights the need for strengthened verification systems, clearer accountability structures and reinforced safeguards for patient safety.

PSK explained that ophthalmic formulations are distinct from dermatological products and require proper prescription verification, including confirmation of the intended route of administration, as part of safe dispensing practice.

The body called on the Pharmacy and Poisons Board (PPB) to conduct a thorough investigation into the matter, verify compliance with licensing requirements at the outlet involved and reinforce patient safety standards across all pharmacy premises.

“PSK calls upon the Pharmacy and Poisons Board (PPB) to investigate the matter thoroughly, verify compliance with licensing requirements, and reinforce patient safety standards across all pharmacy premises,” Wairimu Mbogo, President of the Pharmaceutical Society of Kenya.

Reassurance to the public

PSK said the matter should be approached as a patient safety issue and an opportunity to strengthen oversight and improve standard pharmaceutical practice in the country. It reassured the public that regulatory mechanisms are in place to address any confirmed breaches.

PSK reaffirmed its commitment to advancing professional standards and safeguarding every Kenyan who seeks care within a pharmacy.

The viral video has sparked widespread online discussion about professional accountability and patient safety in pharmacy settings, particularly in pediatric cases.

Investigations are expected to determine the circumstances surrounding the incident and whether regulatory requirements were met.