The Nairobi Hospital has dismissed a letter circulating online that falsely claimed there had been a change in the hospital’s leadership.

In a statement on Saturday, August 9, 2025, the hospital described the document as “fake, malicious, and intended to mislead stakeholders.”

The statement emphasised that all official communication will only come from the hospital’s Chief Executive Officer, Felix Osano, or from Barcley Onyambu, the legally elected Chairman.

Hospital-insurer talks underway

This comes as the hospital is facing a major standoff with eight leading insurance companies that have suspended their services at the facility. Most of the suspensions will take effect from Monday, August 11, or Tuesday, August 12, leaving many clients unable to use their insurance cover at the hospital.

The insurers’ move follows a recent price increase by the hospital, which they say could significantly raise premiums for customers.

“This suspension is intended to allow our teams to negotiate a recent increase in prices, which is likely to affect the sustainability of your policy and result in a significant premium increase,” Ken Omami, General Manager for Health Business at Old Mutual, said on August 8.

In response, CEO Felix Osano reassured the public that talks with the insurers were already underway.

“The Nairobi Hospital wishes to inform the general public, our valued partners, and the medical leadership of insurance companies… that constructive meetings are currently underway with their leadership,” he said.

He added that representatives from all affected parties had been invited to a consultative forum on August 11 and 12.

“The aim of the meeting is to find a mutually agreeable solution that safeguards patient care and sustains access to quality medical services,” he explained.

The hospital expressed confidence that “through dialogue and goodwill, an amicable resolution will be achieved in the best interests of our patients, insurers, and the healthcare ecosystem at large.”

Patients and the public were urged to disregard unauthorised communications and rely only on official statements.