Kenya Airways PLC has announced a change in its share registry services, replacing Custody and Registrars Service Limited (C&R) with Image Registrars Limited from June 1, 2026. The airline says the move will affect how shareholders manage their records, dividends, and other investment services.

In a public notice dated 21 May 2026, the national carrier informed shareholders, investors, and the public of the transition. It said the change takes effect on 1 June 2026, when Image Registrars will take over all shareholder-related functions.

“Kenya Airways PLC (KQ) hereby notifies its shareholders, the investment community, and the public that its Shares Registrar will change from Custody and Registrars Service Ltd (C&R) to Image Registrars Limited with effect from 1st June 2026 (the Effective Date),” the company stated.

From that date, all shareholder services will move to Image Registrars Limited. These include share transfers, dividend claims, share issuance and cancellation, re-issuance of dividend cheques or payments, and immobilisation of shares.

The airline urged investors to update their records early to avoid disruption. It warned that any requests sent to the previous registrar after the effective date may not be processed.

Image Registrars Limited will operate from the 5th Floor of Absa Towers, formerly Barclays Plaza, along Loita Street in Nairobi. Shareholders can also reach the firm through +254 709 170 000, +254 730 121 100, email [email protected] or [email protected], and its website www.image.co.ke.

The company will also handle arrangements for Kenya Airways’ 2026 Annual General Meeting (AGM). Shareholders will contact the registrar directly for AGM queries and other investor services.

Registrar roles explained

Image Registrars is a Nairobi-based firm that provides shareholder management and company secretarial services. It maintains shareholder registers, processes dividends, supports share transfers, and manages corporate actions for listed and private companies. It has built a strong presence in Kenya’s capital markets over the years.

The outgoing registrar, Custody and Registrars Service Limited, has a longer history in the market. It started in 1986 as Barclays Advisory and Registrars Services, an in-house unit of Barclays Bank of Kenya after the bank listed on the Nairobi Securities Exchange. It later became an independent company and expanded its services across the region.

Kenya Airways did not give reasons for ending its contract with C&R. However, it said the change is aimed at ensuring smooth service delivery for shareholders during the transition.

The shift comes as the airline continues with wider operational and financial adjustments. Kenya Airways has faced pressure from aircraft groundings and restructuring efforts, even as it works to stabilise its balance sheet.

The move also reflects growing focus on investor service efficiency in listed firms, where registrars play a key role in maintaining trust between companies and shareholders.

Kenya Airways said the Capital Markets Authority approved the announcement under the Capital Markets (Securities) (Public Offers, Listing and Disclosures) Regulations, 2023. The airline confirmed that the notice serves only as information for investors and the public.

Shareholders are now expected to direct all future queries and transactions to Image Registrars Limited from June 1, 2026.