Ride-hailing platform, Bolt, has reaffirmed its long-term commitment to the Kenyan market, saying it prioritises regulatory obligations and is open to collaborative dialogue with regulators, driver-partners, and the public to ensure full compliance.

Bolt stated that it is currently holding a valid license and is fully operational and will continue to work closely with the regulator for annual license renewal.

This comes amid claims Kenyan National Transport and Safety Authority (NTSA) rejected the company’s application for a license renewal due to alleged violations, including illegal commission charges and booking fees.

Bolt was issued a Transport Network Company license and has remained compliant with regulations, capping their commission rate at 18 per cent for drivers.
Renewal process

“As part of the ongoing annual licence renewal process, we will continue to work closely with the regulator for a fruitful result,” said Bolt in a statement.

In 2024, Bolt plans to invest €100 million in Kenya to expand services to more cities and town centres.