Safaricom has issued a notice to its customers regarding a planned system upgrade on the M-Pesa Fuliza platform, aimed at improving service reliability and enhancing user experience.

According to the public notice released on Saturday, November 15, 2025, the upgrade is scheduled for Monday, November 17, 2025, and will take place between 1:00 am and 2:00 am.

Further, the telecommunication firm emphasised that the planned maintenance is part of its ongoing efforts to strengthen its digital financial ecosystem.

Safaricom noted that the enhancements are designed to ensure Fuliza remains secure, dependable, and aligned with its commitment to offering seamless and worry-free financial solutions to millions of users across the country.

Scheduled upgrade

”We are continually improving our platform to enhance our services, connecting you, our customers, with more innovations and an even better experience. To support this and meet our promise to offer always-on, safe, secure, and worry-free financial products and services, we will be conducting a scheduled system upgrade on the Fuliza Platform on Monday, 17th November 2025, from 0100 hrs to 0200 hrs,” the notice said in part.

During the one-hour maintenance window, customers may experience intermittent access to Fuliza services. However, Safaricom assured users that all other M-PESA services will remain fully operational, minimising disruptions to everyday transactions.

The timing of the upgrade has been carefully selected to limit inconvenience, taking place during off-peak hours when the majority of users are less likely to be affected. Safaricom reiterated its dedication to improving the quality, safety, and efficiency of its products through continuous system enhancements.

In its message, the company also extended an apology for any inconvenience the temporary disruption may cause and expressed gratitude to customers for their understanding and ongoing support.

Inconvenience

”The timing of this maintenance activity has been planned to result in minimal inconvenience to our customers. We apologise for any inconvenience that may be caused and thank you for your continued support.” The public notice read.

The Fuliza service, which allows M-PESA users to complete transactions even when they lack sufficient funds, has become an essential financial tool for many Kenyans.