CBK asks public to review draft consumer protection framework
By Kenneth Mwenda, April 14, 2026The Central Bank of Kenya (CBK) has invited the public to comment on a new draft framework that sets clear rules to protect people who use banks, mobile money, insurance, pensions and other financial services.
The notice was released on Tuesday, April 14, 2026, outlining the proposed changes and opening the public participation process.
The Consumer Protection Framework Technical Working Group, made up of seven regulators, finished the draft in March 2026.
It aims to create one set of standards across Kenya’s fast-growing financial sector. The group wants fair treatment, transparency, product suitability, asset protection, accessible complaints handling and data privacy. These six principles sit at the heart of the document.
“The framework has been developed with the aim of establishing the overarching standards for fair treatment, transparency, product suitability, protection of consumer assets, responsible business conduct and enhanced market conduct supervision across Kenya’s financial sector,” the notice states.
Kenya has pushed hard on financial inclusion. More adults now use formal services than ever before, yet problems remain. Hidden fees, aggressive lending and poor complaints systems still hit ordinary customers.
Call for public feedback
The new framework tackles those gaps and supports Pillar 3 of the National Financial Inclusion Strategy 2025-2028, which focuses on consumer protection and financial health.
“The Central Bank of Kenya and the other regulators ask everyone – members of the public, banks, insurers, SACCOs, consumer groups and businesses – to read the draft and send comments.
“The deadline is tight: Tuesday 28 April 2026.People must use the official comment template, available on the Central Bank website and the sites of the other regulators. They can email it to cpf-dfs@centralbank.go.ke or deliver a printed copy to any Central Bank office,” CBK indicated.
The subject line must read:
“Public Participation Draft Financial Consumer Protection Framework.”
The draft also sits on the websites of the Capital Markets Authority, Insurance Regulatory Authority, Retirement Benefits Authority, SACCO Societies Regulatory Authority, Competition Authority of Kenya and Communications Authority of Kenya.
The notice ends with a clear call:
“We hereby invite the public, industry stakeholders, consumer groups, and all interested parties to review and submit comments on the Draft Financial Consumer Protection (FCP) Framework for Kenya.”
This is the chance for Kenyans to shape rules that affect daily money matters – from M-Pesa loans to retirement savings. The final framework will set the tone for fairer finance in the years ahead.