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The government is implementing new laws and policies that will facilitate growth in IT-enabled services in the country, President William Ruto has said.

The objective, the President announced, is for these measures to help the government unlock opportunities in the Business Process Outsourcing (BPO) services sector.

Consequently, the government is enhancing the country’s competitiveness and aligning it with global standards to accelerate the growth of the BPO market and other IT-enabled services.

The goal, he noted, is to scale up government investments in the relevant infrastructure, including the national broadband and digital hubs, to create jobs for at least one million digital workers in the next five years.

“We are determined to claim our fair share of the BPO pie for the benefit of our young men and women, who are eager to contribute to growing our economy,” he said.

He noted that Kenya’s strengths are a large, skilled youthful workforce, government policies that give priority to the digital economy as a strategic pillar of the Bottom-Up Economic Transformation Agenda, an education system that stresses digital skills, a strategic geographical location aligning with global time zones, and proficiency in English, a language widely used in major economies.

President Ruto made the remarks during the launch of the Call Centre International (CCI) Global Contact Centre at Tatu City in Ruiru, Kiambu County, which has already created more than 5,000 jobs.

Present leaders

Present were Cabinet Secretaries Rebecca Miano and Eliud Owalo, Kiambu Governor Kimani Wamatangi, and United States Ambassador to Kenya Meg Whitman, among others.

The president said the government is strengthening existing laws to create a conducive environment for the ICT-BPO industry to thrive.

“Our goal is to develop sector-specific legislation that aligns with international standards in the short, medium, and long term,” he said.

Government efforts to strengthen the sector, President Ruto explained, include enforcing BPO standards that meet international best practices, updating fiscal and non-fiscal incentives to keep pace with technological advancements, and investing in green energy.

He said the government is also working with the private sector on enhanced skills training for Kenyan youth to ensure that they are prepared for the jobs of tomorrow.

“These efforts demonstrate our commitment to fostering a thriving, sustainable, and globally competitive BPO sector in Kenya,” he said.

The President appealed to investors to collaborate with the government in its digital hubs programme for BPO operations to succeed and expand.

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