Over 400K Kenyans access eCitizen daily – PS Belio
By Faith Lagat, January 15, 2026Over 400,000 Kenyans access the eCitizen platform daily, Principal Secretary for Immigration and Citizen Services Belio Kipsang has said.
Belio noted that national identification has become increasingly critical as government services continue to shift to digital platforms, with a valid ID now serving as the primary requirement for accessing key services, including those offered through eCitizen, thereby ensuring efficient service delivery and greater inclusion.
Belio made the remarks during a sensitisation programme for National Government Administration Officers (NGAOs) on the revised National Registration Guidelines for National Identity Cards at the Bandari Maritime Academy in Mombasa County on Wednesday, 14, 2026.
eCitizen access and inclusion
Belio pointed out that more than 400,000 users log into the eCitizen platform daily, all of whom require a valid national ID to access services. He said the high usage reflects the increasing reliance on digital government platforms and the need to ensure no eligible citizen is left out due to lack of identification.
He emphasised the direct link between national identification and participation in digital governance, adding that the revised guidelines are designed to improve efficiency while safeguarding accuracy in data collection.
“The PS encouraged citizens to acquire National IDs to access government services, highlighting that over 400,000 users access the eCitizen platform daily, all of whom require a valid ID,”read the X post in part.
Strengthening identity registration
The sensitisation programme focused on familiarising administrators with the updated framework guiding national identity card registration. Emphasis was placed on expanding mobile registration outreach to ensure all eligible Kenyans, particularly those in underserved areas, can access identification services.
The PS commended Chiefs and Assistant Chiefs for their continued role in registering citizens, noting their importance at the grassroots level. He urged administrators to support and fast-track legitimate applications, ensure accurate data capture, and actively promote public awareness on the importance of acquiring national identification.
He highlighted that access to identification is a constitutional right and a critical enabler of socio-economic inclusion. He noted that possession of a national ID allows citizens to access essential services, including digital platforms provided by the government.
Boosting mobile registration capacity
To strengthen mobile registration efforts, the government has deployed 100 live capture machines, with additional units scheduled for rollout across the country. The machines are intended to support intensified registration drives and reach communities with limited access to registration centres.
Administrators at the forum received guidance on implementing the revised guidelines effectively at the grassroots level, including supporting outreach programmes and ensuring reliable data capture during mobile registration exercises.