The National Transport and Safety Authority (NTSA) has issued a public warning against misinformation while reaffirming its commitment to transparency and integrity in the delivery of services. The authority has urged Kenyans to rely only on official communication channels for accurate information and to reject any form of corruption when seeking its services.

In a public advisory on X on Wednesday, July 8, 2026, NTSA cautioned that false and misleading information circulating through unofficial sources could mislead motorists and members of the public. The authority stressed that all announcements regarding its services are communicated directly through its verified platforms.

“For information relating to any NTSA service, we strongly urge the public to rely exclusively on official communication issued directly by the Authority through its official channels/platforms,” NTSA stated.

Use of official NTSA channels

NTSA advised the public to obtain information exclusively through its official website, social media pages, Huduma Centres, NTSA offices, and the NTSA Help Desk. The authority noted that these channels provide verified updates on licensing, vehicle registration, inspections, and all other services under its mandate.

The authority encouraged Kenyans seeking assistance to visit the NTSA website, the nearest NTSA office or Huduma Centre, engage with its official Facebook page (NTSA Kenya), follow its verified X account (@ntsa_kenya), or contact the agency through its official email address.

NTSA declares zero tolerance for corruption

At the same time, NTSA reiterated its anti-corruption stance, emphasising that all its services are accessed and paid for through the government’s eCitizen platform.

The authority warned members of the public against paying bribes or offering unofficial payments to facilitate access to services, stating that such practices are illegal and undermine efforts to improve public service delivery.

NTSA has urged Kenyans to report any cases of bribery or corruption involving its staff or agents. Complaints can be submitted to the Ethics and Anti-Corruption Commission (EACC) or directly to NTSA through its official integrity reporting email.

The authority has reaffirmed that it remains committed to delivering services guided by the principles of simplicity, reliability and citizen-centred service, while working to eliminate corruption and safeguard public trust.

By encouraging the public to verify information through official channels and report unethical conduct, NTSA says it aims to protect road users from fraud, improve service delivery, and promote accountability across all its operations.

NTSA motor vehicle inspections

The warning by the National Transport and Safety Authority (NTSA) has come amid heightened, controversial debate over its motor vehicle inspections, which were announced to commence in its inspection centres from July 1, 2026, as part of efforts to enhance road safety and ensure compliance with the Traffic Act and the NTSA Act.

In a public notice issued on Friday, June 26, 2026, and signed by Director General Nashon Kondiwa, the Authority said inspections will cover school transport vehicles, commercial service vehicles and other motor vehicles in line with existing laws and the Traffic (Motor Vehicle Inspection) Rules of 2026.

Under Section 55 of the Traffic Act, owners of motor vehicles that are more than four years old from the recorded date of manufacture are required to book annual inspections through the NTSA service portal available on the eCitizen platform.

NTSA, however, said enforcement of mandatory inspection for private motor vehicles will be communicated to the public at a later date.

“The National Transport and Safety Authority, under Section 2 (a) and Section 4 (2) (b) of the NTSA Act, No. 33, 2012, is mandated with the responsibility of registration, licensing of motor vehicles/motorcycles and conducting motor vehicle inspection/certification,” read the statement in part.

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