NTSA urges motorists to collect unclaimed logbooks
By Kenneth Mwenda, August 1, 2025The National Transport and Safety Authority (NTSA) has asked car owners to collect their processed logbooks from the centres where they made their applications.
In a notice dated Friday, August 1, 2025, the authority said many logbooks have already been prepared but remain uncollected at NTSA offices across the country.
NTSA reminded applicants that collecting these documents is completely free. To collect a logbook, one only needs to present their national identification card and the previous logbook.
“Thousands of logbooks remain uncollected across NTSA offices. We request motor vehicle owners to collect their logbooks from the centres identified during the application process,” part of the notice read.
“The collection process is free of charge. Present the previous logbook and your identification card at the collection point,” the statement added.
Motorists can check if their logbooks are ready by using NTSA’s online self-service portal. Once logged in, a motorist can view all details linked to their vehicle, including registration and ownership records.
This appeal from NTSA came shortly after the agency started a nationwide exercise to check for compliance with road safety rules.
Road safety rules tightened
In a separate notice released on Thursday, July 31, 2025, NTSA reminded all drivers to ensure their vehicles are in good condition and meet legal requirements. These include having valid insurance, a valid driving licence, and up-to-date registration.
For Public Service Vehicles (PSVs), there are additional rules to follow. These include having a valid Road Service Licence, PSV badges, and ensuring drivers and conductors wear official uniforms as outlined in the PSV Regulations of 2024.
The Authority also stated that PSVs and commercial vehicles must be fitted with working speed limiters that can send data directly to NTSA systems.
The main aim of this national campaign is to tackle rising problems in the road transport sector. This includes increasing road accidents and the general disregard for traffic laws by both drivers and pedestrians.
NTSA hopes that by ensuring vehicles are roadworthy and documents are up to date, road safety will improve across the country. Vehicle owners are therefore encouraged to check their logbook status and collect them without delay.