Kenyans can now access up to 14,000 services on the government’s e-citizen platform.  The government yesterday revealed that it has been able to collect upwards of Sh200 million in revenue from digital services since the beginning of the year.

Immigration and Citizen Services Principal Secretary Julius Bitok said the government is committed to enhancing ease of access to services.

State agencies

“We are able to map many services, we have 14,000 plus services including services in the State Department in immigration and citizen services; application for passports, driving license, marriage certificates and many other such services,” he said.

He spoke when he held talks with Principal Secretaries, chief executive officers and board chairpersons of 17 State agencies, in a meeting that was chaired by Secretary to the Cabinet Mercy Wanjau.

In a gazette notice dated November 30, 2023, President William Ruto issued a directive to all State agencies to on-board government services to a single digital payment platform of Pay bill 222222, which is expected to take effect by the end of this year.

Bitok noted that the government is keen on addressing challenges and compliance issues with state agencies whose services have not been digitally integrated to offer services on e-citizen platforms. “There are quite a number of services we had at the beginning exempted, we had exempted them because of the complications, we gave them time to be able to integrate their systems,” he stated.

Bitok mentioned the Kenya Revenue Authority (KRA), Kenya Bureau of Standards (KEBS), Kenya Ports Authority (KPA) and Kenya Power as some of the state-run agencies which were exempted.

Wanjau said the digitisation of services would help in the fight against corruption, especially within the revenue collection system,

“Ultimately, we will be able to achieve revenue enhancement and transparency from this (e-citizen) platform,” said Wanjau.

She exuded confidence that they will be able to see all state agencies comply with the President’s directive within the stipulated timeline.

“We are committed to meeting this deadline and thereafter begin to improve customer experience towards customer delight,” she said.

This comes even as the government is tightening loopholes on revenue loss on government services.