Safaricom issues shop closure notice
By Joel Masibo, October 8, 2025Safaricom PLC has announced a temporary closure of several of its retail outlets across the country to allow staff to participate in an internal event.
In a public notice issued on Wednesday, October 8, 2025, the telecommunications company stated that its shops in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru, and Garissa will remain closed on Thursday, October 9, 2025, for the particular function.
”Please note that our Safaricom Shops in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru and Garissa will be closed on Thursday, October 9, 2025, for an internal staff event,” the statement read in part.
The firm further revealed that shops located in the Mount Kenya, Coast, Eastern, and North-Eastern regions will close earlier than usual on Wednesday, October 8, 2025, starting from 11:30 am, to facilitate preparations for the event.
”Additionally, the shops in the Mount Kenya, Coast, Eastern and North Eastern regions will begin closing earlier on Wednesday, October 8, 2025, starting from 11:30 am, to facilitate preparations for the event,” it added.
To minimise disruption to customers, Safaricom encouraged the public to continue accessing services through its digital and alternative channels. Customers can reach out through the Zuri Chatbot on digital platforms, the Safaricom Contact Centre, or visit authorised Safaricom dealer outlets located near retail shops.
”To ensure continued service during this period, we encourage you to use the following alternatives: Zuri chatbot is available on our digital platforms, the Safaricom contact centre and authorised Safaricom dealer outlets located near our retail shops. We sincerely apologise for any inconvenience caused and appreciate your understanding.” The statement said.
M-Pesa services disruption
In September 2025, Safaricom also announced that all M-Pesa services would be temporarily unavailable for three hours on Monday, September 22, 2025. The suspension would run from 12:30 am to 3:30 am as the company carried out a scheduled system upgrade.
In a notice released on Friday, September 19, 2025, the company confirmed that the downtime would affect all services on the platform, including sending and receiving money, withdrawals, airtime purchases, and other financial products. Safaricom explained that the upgrade was part of its long-term plan to enhance reliability and introduce new innovations for its millions of customers.