Safaricom fires 113 staff amid strengthened governance and ethics measures
By Kenneth Mwenda, October 11, 2025Safaricom dismissed 113 staff in financial year 2025 as part of a robust drive to strengthen governance, ethics, and risk management across the organisation.
“113 cases investigated during the year resulted in 113 dismissals, with seven cases reported to law enforcement in FY25,” the company confirmed in its 2025 Sustainable Business Report.
The company focused on reinforcing integrity across its supply chain and workforce.
Through the Supplier Code of Ethics and continuous monitoring, Safaricom ensured that 84 per cent of suppliers with active contracts aligned with its ethical standards.
For the 26 suppliers under the Performance Improvement Programme, the company provided mentoring and support to address gaps and achieve compliance.
Fraud detection and prevention were a priority. Safaricom conducted 15 risk assessments, seven fraud reviews, 23 audit reviews, and three special request reviews in FY25.
Cases of unauthorised access, SIM swap fraud, and asset misappropriation were investigated, with appropriate corrective actions taken.
Safaricom cracks down fraud
AI-driven tools were deployed, including nine new fraud detection models supporting the Worry-Free initiative.
These systems detected high-risk activity, reduced fraud by 87 per cent, and uncovered Ksh1.7 billion in inflated agent deposits.
Ethics and compliance training also reached new levels. The Do the Right Thing programme engaged 98 per cent of staff, covering anti-corruption, conflict of interest, and workplace integrity.
Suppliers, dealers, and M-PESA agents participated in structured training, strengthening ethical practices across the value chain.
While attendance varied, the company shifted more sessions to in-person formats to improve engagement.
Data privacy remained central to Safaricom’s operations.
The company maintained ISO 27701 certification, ensured privacy-by-design in all products, and tracked customer trust scores above 75 per cent.
Annual training programmes educated employees, contractors, suppliers, and channel partners on responsible data handling. Safaricom also implemented initiatives to mask customer information in M-PESA transactions, reducing misuse risks.