Kenya Airways diverts flights to avoid safety risks in Somalia
Kenya Airways has been forced to divert flights to Mogadishu, Somalia, due to unusual weather conditions that have made it impossible for the aircraft to land safely.
According to a statement released by the airline on Tuesday, June 4, 2024, the flights have been experiencing stronger-than-usual tailwinds, making it difficult for the pilots to navigate the aircraft safely.
As a precautionary measure, the crew opted to divert back to Nairobi, following strict safety protocols to ensure the comfort and safety of customers.
The disruptions began on May 24, and the airline has been working closely with airport authorities in Mogadishu to mitigate the security and safety concerns.
However, the alternative runway approach overflying the city was not deemed safe until the authorities took action.
"We deeply understand and regret the inconvenience these circumstances beyond our control have caused our esteemed customers," Kenya Airways said in a statement.
"We are proactively communicating with the impacted customers and appreciate their patience and understanding," the statement added.
The airline has reiterated that the safety and comfort of customers and crew are their top priority.
"We are diligently and proactively monitoring the weather situation in Mogadishu to ensure our customers and crew's safety and comfort."
Customers who have been affected by the flight disruptions can contact Kenya Airways' Customer Excellence team for assistance.
The airline has also provided contact information for customers who need further assistance.
The disruption is a rare occurrence for Kenya Airways, which operates flights to Mogadishu several times a week. The airline has been working to minimize the impact on its customers and has apologized for any inconvenience caused.
In recent years, Somalia has faced significant challenges in terms of security and stability, which has made it difficult for airlines to operate flights to the country. However, Kenya Airways has continued to operate flights to Mogadishu, citing its commitment to providing safe and reliable air travel services to its customers.
As the situation continues to unfold, Kenya Airways is working closely with airport authorities in Mogadishu to ensure that all necessary measures are taken to ensure the safety and comfort of its customers.
