Huduma Kenya announces service disruption at select centres
By Cynthia Lodite, April 20, 2026Huduma Kenya has announced a temporary service disruption at the Huduma Contact and Tele- Counselling Centre, Huduma Centre GPO and several other Huduma Centres.
In a statement to its customers on Monday, April 20, 2026, the parastatal confirmed that the select centres are experiencing intermittent disruptions.
“Some Huduma services are currently experiencing intermittent disruptions. We are working to restore normal service as quickly as possible. We appreciate your patience and understanding,” Huduma stated.
At the same time, Huduma has assured members of the public of a swift turnaround in restoring normalcy at the facility while apologising for the inconvenience caused.
“Huduma Kenya wishes to inform our esteemed customers that services at our Huduma Contact and Tele- Counselling Centre, Huduma Centre GPO and several other Huduma Centres are experiencing intermittent service disruption. We sincerely apologize for the inconvenience caused,” Huduma explained.
CS Ruku push to Huduma
The interruption comes just a day after Public Service Cabinet Secretary Geoffrey Ruku has urged public servants to improve service delivery at Huduma Centres, saying the programme has grown into a key interface between citizens and government.
Speaking at the close of the 3rd Annual Huduma Centre Managers Conference in Mombasa on April 17, 2026, Ruku said the centres now play a central role in implementing the government’s Bottom-Up Economic Transformation Agenda associated with President William Samoei Ruto.
Ruku said Huduma Kenya has evolved significantly since its inception, but noted the need to maintain high standards of efficiency, fairness and professionalism in service delivery.
He called on centre managers and staff to adhere to customer service standards and address persistent delays that continue to affect some government services.
The Cabinet Secretary said the ministry is working with other government agencies to expand the range of services available at Huduma Centres, including plans to facilitate the issuance of documents such as passports.
The conference, themed “Connecting Service to Purpose,” brought together senior officials and managers to assess progress and discuss strategies for improving access to public services.