List of NTSA logbook collection centres

By , July 15, 2026

The National Transport and Safety Authority (NTSA) has urged thousands of motorists with uncollected physical logbooks to collect the documents immediately, warning that only five months remain before the Authority begins disposing of unclaimed logbooks.

The public notice issued by NTSA on Tuesday, July 14, reminding vehicle owners that all printed logbooks currently awaiting collection at its offices will not be retained beyond the six-month deadline announced in June, has left many questioning where they can collect physical logbooks within the set timeline.

Well, if you are planning to pay, NTSA said collection is free of charge, urging motorists to avoid last-minute inconveniences.

“Collection of logbooks is free. Carry the previous logbook and present your identification document at the collection centre/NTSA office for verification purposes,” NTSA said.

Where can motorists collect their logbooks?

According to NTSA, motorists can collect their physical logbooks from various locations across the country.

Physical logbooks can be collected at all NTSA regional and county offices nationwide.

Motorists can also collect their logbooks at all Huduma Centres offering NTSA services across the country.

To collect a physical logbook, motorists are required to carry the previous physical logbook (where applicable).

NTSA Director General Nashon Kondiwa at a past function. PHOTO/@ntsa_kenya
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NTSA has also advised them to carry a valid identification document, such as a National ID or passport, for verification before collection.

For those unsure whether their logbook is ready, NTSA has advised motorists to check the status online through its official Uncollected Smart Driving Licences, Number Plates and Logbooks portal before visiting a collection centre.

Why the deadline matters

The reminder follows an earlier notice issued on June 11, 2026, in which NTSA announced it would no longer store printed logbooks beyond six months as part of its records management policy.

The move affects motorists who have:

  • Completed vehicle ownership transfers;
  • Applied for replacement or duplicate logbooks;
  • Processed other vehicle registration services but failed to collect the printed documents.

After the deadline expires, uncollected logbooks will be disposed of in accordance with the Authority’s policy.

The Authority has warned that failure to collect the documents could inconvenience vehicle owners when seeking services that still require presentation of the original physical logbook.

Shift to e-Logbooks

The physical logbook collection exercise comes as NTSA continues implementing Kenya’s new electronic logbook (e-Logbook) system.

Since June 10, 2026, newly processed vehicle registration transactions have generated electronic logbooks that are available through the registered owner’s NTSA Service Portal account on eCitizen.

NTSA has clarified that it will not convert already printed paper logbooks into e-Logbooks, meaning motorists whose physical logbooks were printed before the transition must still collect them from the designated centres.

The Authority says the digital system is designed to improve efficiency, enhance security, reduce fraud and eliminate delays associated with paper-based records.

How to seek assistance in logbook collection

Motorists requiring assistance can obtain services through:

NTSA has also advised motorists to use only its official communication channels when making enquiries to avoid fraudsters impersonating the Authority.

With just five months remaining before the disposal deadline, the Authority is urging affected vehicle owners to verify the status of their logbooks and collect them as soon as possible to avoid disruption when accessing future NTSA services.

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