NCBA moves M-Shwari to new platform to boost services
By Lewis Njoka, December 8, 2020
NCBA Group has moved M–Shwari’s core to a new platform to improve its resilience as the facility marks eight years in the market, the company has announced.
In a statement to newsrooms, NCBA said it has moved the M–Shwari service to a new infrastructure created by the Chinese Bank software firm, Murong Technology and Huawei.
“The new platform is expected to significantly improve resilience and reliability of the service, providing a better experience to customers.
It will also provide capability to take M–Shwari and Fuliza beyond its current offerings to address more underserved segments,” NCBA said.
It said the platform will also provide a data architecture to cost effectively enable compliance with data residency requirements for roll out to the four other markets where NCBA provides mobile savings and loans services, as well as for future business expansion.
Legacy T24
The service was migrated to the new platform between November 20 and 22 leaving the legacy T24 platform it has used for the last eight years.
The company described the migration as an overhaul and a major upgrade of the Mshwari core.
NCBA Group Managing Director, John Gachora, said the new platform was part of the bank’s strategy to optimise customer experience while attaining business growth.
“The upgrade of the M-Shwari core platform is a significant milestone for us, being the first to market with this technology, as we continue to position ourselves as a pioneer in digital financial services in the industry ,”he added.