Kenya Airways wins best airline staff service in Africa in global awards
Kenya Airways has won the Best Airline Staff Service award in Africa at the 2024 World Airline Awards held in London.
The national carrier was recognised for its exceptional service delivery by its staff.
Skytrax, the international air transport rating organisation which hosted the award ceremony in London indicated that Kenya Airways staff stood out in the continent for their exceptional services to air passengers. 
Kenya Airways appreciation note
Speaking after securing the award, Kenya Airways Chief Executive Officer and Managing Director Allan Kilavuka expressed his gratitude for the recognition.
Kivaluka added that the recognition will spur the national airline to raise stands in staff service delivery.
“This achievement is a testament to the unwavering dedication and exceptional service demonstrated by our team members each day," Kenya Airways CEO stated.
"Receiving the Best Airline Staff Service in Africa award serves as a significant motivation for us to continue striving for excellence in service delivery and passenger satisfaction," he added.
Edward Plaisted, CEO of Skytrax congratulated Kenya Airways for scooping the award arguing that it is key to helping the airline hit more milestones in the aviation sector.
“We congratulate Kenya Airways on this achievement of being named as the Best Airline Staff Service in Africa at the 2024 World Airline Awards. This service and hospitality accolade should be a source of pride for the management and staff of Kenya Airways.”
The World Airline Awards are renowned as the Oscars of the aviation industry.
Kivaluka feted
On May 24, 2024, Kenya Airways CEO Allan Kilavuka was honoured with the 2024 African Aviation Leadership Award.
Nick Fadugba FRAeS, CEO of African Aviation, praised Kilavuka's remarkable leadership, stating, “This award highlights Allan's exceptional leadership, visionary approach, and dedication to advancing the aviation industry across the continent. His innovative strategies and commitment to excellence have set new benchmarks in the industry, inspiring peers and driving significant progress.”
Expressing his appreciation, Kilavuka said, “I am deeply honoured to receive the prestigious African Aviation Leadership Award. This accolade reflects the dedication and passion of the entire Kenya Airways team. It highlights our commitment to excellence, innovation, and enhancing connectivity across our continent.”
The awards come at a time when Kenya Airways is trying to shade off claims that it is among the most costly airlines to use. President William Ruto raised the discussion after stating that Kenya Airways quoted a higher air ticket forcing him to seek a friend's help for his US State Visit.
Although Kenya Airways did not debunk the claims, Ruto's claims portrayed the national carrier as a costly airline.
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