KCB announces temporary shutdown of key banking services
By Mabonga Makhanu, December 4, 2025Customers of Kenya Commercial Bank will experience a temporary disruption in several banking services tonight as the bank undertakes scheduled system maintenance.
In a message sent to customers on Thursday, December 4, 2025, the bank announced that its mobile and internet banking platforms, merchant services, agent banking, and ATM services will be unavailable from 11:59 pm tonight until 2:00 am on Friday, December 5, 2025.
According to the notification, the brief shutdown is necessary to facilitate system maintenance aimed at improving service reliability and efficiency. The bank apologised to customers for the inconvenience that the disruption may cause.
“Dear Customer, our mobile & internet banking, merchant, agent and ATM services will be unavailable tonight, Thursday 4th December 2025, from 11:59 pm to Friday 5th December 2025, 2:00 am due to system maintenance. We apologise for the inconvenience,” the statement read.
Bank recording surge in profit
These days after the bank recorded a profit of Ksh47.3 billion in profit after tax for the nine months ended September 2025 compared to Ksh45.7 billion recorded in a similar period of 2024.
The notable performance driven by higher income across business lines and well-managed costs, according to the group, saw its balance sheet expand by 2.6 per cent to Ksh2.04 trillion, despite the sale of National Bank of Kenya (NBK) in May 2025.
As per the bank’s evaluation, the balance sheet grew by 10.9 per cent, demonstrating the Group’s strong bandwidth to support customers across the seven countries where KCB operates.
“Despite a tough operating environment in all our markets, we have delivered a strong performance showing the resilience of the Group,” said KCB Group CEO Paul Russo during the results announcements.
“We continue to execute our business strategy that is anchored on ‘Transforming Today Together’ and build an agile business that is targeted at transforming the lives of our customers and delivering value for our shareholders and all other stakeholders,”
Its total revenue grew 4.5 per cent, to Ksh149.4 billion, on increased net interest income that rose 12.4 per cent to Ksh104.3 billion, while non-interest income closed the period at Ksh45.1 billion.
“The Group’s digital channels helped ring-fence Non-Funded Income (NFI), which came under pressure from reduced foreign exchange earnings and a decline in fees and commissions from TMB due to the closure of branches in Eastern DRC,” Russo added.