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Players in private security have been cautioned that they risk being left behind if they don’t embrace technology.

Protective Security Industry Association (PSIA) chairman Cosmas Mutava said that the rapid evolution of security technologies poses a challenge to those unable to change with the times.

Mutava however forecast a bright future for the industry in 2025 despite the challenges experienced in 2024.

“As we move into 2025, the private industry is uniquely positioned to address some of society’s most pressing safety concerns. But we cannot do it alone. Success will require collaboration between security professionals, industry associations, and our communities,” Mr Mutava observed.

Mutava advised industry players and PSIA members to embrace technology in service delivery, cautioning that it was not optional.

“This year, technology will once again define the way we approach security. Artificial intelligence, advanced surveillance systems, and integrated access control solutions have gone from being cutting-edge innovations to indispensable tools.”

He further noted: “These technologies allowed us to provide smarter, faster, and more effective solutions for our clients, enhancing safety and operational efficiency.”

However, Mutava was emphatic that as technology advances, security officers remain the foundation of the industry.

Whether it is responding to critical incidents, building relationships with clients and communities, or being in the front line of defence, the PSIA boss said, private security officers demonstrate their unwavering value.

However, he regretted that the industry still struggles to fully professionalise this role and provide the recognition it deserves.

In 2024, he noted, the private security officer srose as an essential workforce, often bridging the gap between safety and crisis. Yet, the need for further investment in training, certification, and career development remains pressing.

“As an industry, we must continue to advocate for higher standards and greater respect for the men and women who dedicate themselves to protecting others. ,” Mutava noted.

Mutava predicted that in 2025, conversations around professionalising the security industry will gain more traction and initiatives to increase wages and provide advanced training will be critical to attracting and retaining top talent.